I didn't mention in my post about Iceland, but my Facebook friends know that I missed my original flight there from Tel Aviv via Paris, booked through Expedia. The story was so upsetting that I didn't want to revisit it en blogge for posterity, but it involved my oversleeping and forgetting some essential medicine in the fridge and having to return for it. Although we (Pippi Bluestocking, Little Bear, and I) arrived at the airport one hour before the flight took off, the Air-France check-in window had closed by the time we got through the first security line. After a disappointing exchange with the ticket agent, who said she couldn't re-book us that day, we spent an hour on our laptops and cellphone, rebooking ourselves via Lufthansa through Vienna and Amsterdam. We were lucky to find tickets almost as cheap as the first ones, and managed to race through two airports in time to catch our flights. Expedia assured us we were entitled to a refund from Air France, who had cancelled our itinerary before takeoff.
A few weeks after returning home, I mustered the energy to send an eloquent plea to the Air France customer service Post Office box (in Florida!), including copies of everything relevant: Expedia confirmation notice, boarding documents, letter from my doctor regarding the medication, etc. etc. I really didn't expect anything to happen, but it was worth a try.
I checked my credit card statement today, and there was a full credit from Air France for all three tickets! Miracles can happen!